Shipping policy
This policy explains how VAZIMOON orders are produced, shipped and tracked. All timings below are estimates based on typical experience, not guaranteed delivery dates.
Made-to-order production
Most VAZIMOON products are printed or embroidered for you after you place your order. Your order therefore passes through two separate stages: production, and then transit. The estimates below are separate and should be added together to understand overall timing.
Orders are produced and dispatched by our fulfillment partners. Not all orders ship from the same location.
Production time
Typical production time is approximately 2–7 business days before an order ships. Production time can vary depending on the product, the print or embroidery method, the fulfillment provider handling the item, stock availability, order volume and the season.
Transit time
The following estimates apply after an order has been fulfilled. They do not include production time.
- United States, standard: approximately 2–5 business days for many orders and providers
- International, standard: approximately 10–30 business days, depending on destination, fulfillment provider, shipping service, customs and the local carrier
These are estimates only. We are not able to guarantee an arrival date for any order.
Shipping costs
Shipping costs, where they apply, are calculated and displayed at checkout before you complete your order. Any applicable taxes are also shown at checkout.
Tracking
Once your order ships, we will send you a shipping confirmation with tracking information where tracking is available for that shipment. You can also sign in to your account at any time to see your orders.
Please note that not every shipping method is trackable. Depending on the product and the fulfillment provider handling it, some shipments travel on carrier services that do not provide tracking.
Tracking delays
Tracking information may take some time to update after the carrier receives a package. It is normal for a tracking number to show no movement at first, and for scans to be irregular rather than continuous. For international deliveries, updates can take several business days to appear and scanning is often sparser once a package leaves its country of origin.
Multiple packages and split shipments
If your order contains more than one product, the items may be produced by different fulfillment partners and shipped separately. When that happens you may receive more than one tracking number, and your packages may arrive at different times. One parcel arriving before another does not mean the rest of your order is missing.
International orders, customs and duties
International orders may be subject to customs duties, import taxes or handling fees set by the destination country. These are determined by local authorities, are not included in the price you pay at checkout unless expressly stated, and are the responsibility of the recipient. Customs processing can also add time to a delivery, and that time is outside our control.
Address accuracy
Please check your shipping address carefully before completing your order. We are unable to take responsibility for orders delivered to an address that was entered incorrectly. If a parcel is returned to the fulfillment partner as undeliverable because of an incorrect or incomplete address, contact us and we will tell you what options are available.
Changes to a shipping address or order
Because production begins soon after ordering, changes cannot always be made. If you need to correct an address or change an order, contact us as quickly as possible and we will do what we can, but changes cannot be guaranteed once production has started.
Delays
Carrier backlogs, peak and holiday periods, weather, customs processing and other events outside our control can extend delivery times beyond the estimates above. If your order is running noticeably behind, contact us and we will look into it.
Lost or missing packages
If tracking has not updated for an unusual period, or a package appears to be lost, email support@vazimoon.com with your order number. We will investigate with the fulfillment partner and the carrier and agree an appropriate resolution with you. Please see our Refund Policy for how these cases are resolved.
Contact
VAZIMOON, operated by LOUBINETTE LLC
Email: support@vazimoon.com
Phone: +1 406 476 4656